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Trouble Shooting

• Windows 10 Professional Download
• Bloomberg Professional Windows 10 Download
• Bloomberg Windows 10

Bloomberg Professional service (the terminal) is the most powerful, flexible platform for financial professionals who need real-time data, news, analytics. Download this app from Microsoft Store for Windows 10 Mobile, Windows Phone 8.1, Windows Phone 8. See screenshots, read the latest customer reviews, and compare ratings for Bloomberg.

Windows 10 Professional Download

Try the following steps if you encounter a technical problem on Bloomberg. If the problem persists, contact subject librarians at the HKUST Library or the Bloomberg Helpdesk (Press the HELP key twice).

Login Problem

Bloomberg Professional Windows 10 Download

If you see the message 'Login failed. Too many logins attempted', contact the Librarian at lbref@ust.hk.

Problems related to File Saving / Data Exporting

If you see the following message when downloading document to your local profile

'Failed to save file to the above destination .....',

OR
There is no response when you export data/screen from Bloomberg to Excel, try the followings:

• Press 'Alt' + 'd'
• Select Setup tab > Edit (Downlaod Setup) > Modify
• Set 'Desktop' as the Bloomberg Download Directory
• Click Save > OK > OK
• Now you should be able to export the data to Excel

Problems related to Bloomberg Excel Add-In

API Process

• Close all Excel applications.
• Click Windows Startmenu.
• Select All Programs > Bloomberg > Stop API Process
• Restart MS Excel.

API Environment

If 'stopping the API process' does not resolve the problem, then

• Close all Excel applications.
• Click Windows Start menu.
• Select All Programs > Bloomberg > API Environment Diagnostics
• Click Start to begin the diagnostic check.
• Wait until the diagnostics is completed.
• Click Repair.
• Close the diagnostics check and restart MS Excel.

Problems related to Headphone

• If you need to listen Bloomberg news or other videos (e.g. BMC), connect your headphone to audio port on the computer, not to the Bloomberg keyword.
• Check the volume setting (Windows Start > Control Panel > Hardware and Sound).
• Reboot the Bloomberg Terminal if the problem still exists.

No Python on Library Bloomberg Terminals

Bloomberg Windows 10

Bloomberg stringently controls whether Python can be used to extract data from Bloomberg. Basically, we’re not allowed to do so. If necessary, use Bloomberg Excel Add-in instead. For assistance, feel free to email our Business Librarian, Celia Cheung (lbcelia@ust.hk) or Kevin Ho (lbkevin@ust.hk).